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Consult, Create, Install, Manage, Repair and Maintain

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Advanced Call Business Center

Full-featured Call Center that Delivers Advanced Call Routing

Advanced Call Business Center

An exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate StarCenter® 3 seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.

Call Center Features

  • Agent login/logout
  • Skill-based ring strategies
  • Flexible queuing configurations
  • Agent barge, monitor, and whisper functionality
  • Real-time displays (optional)
  • In-depth reporting (optional)
  • Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
  • Implement to some existing systems without additional hardware

Improve Your Business Communications Today

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Communications Business Solutions

Advanced Call Center

Elevate customer experience with advanced call routing, management, and reporting.

Unique Cloud Architectures

Unify communications with the platform that aligns best with your specific needs.

Video Conferencing

Minimize travel expenses while you communicate face-to-face.

Disaster Recovery

Maintain communications in the direst situations like power, telephone, or Internet outages.

Fax

Enhance your fax capabilities, with or without a traditional fax machine.

Instant Messaging

Multitask and stay productive without picking up your phone.

Voice Optimized SD-WAN Family

Keep your business connected with unrivaled connectivity.

Mobile Work Phone App

Empower your remote workforce with tools that keep them in constant contact.

Communications Enablement Platform

Connect, customize, and unify your communications with turnkey and customized integrations to major platforms like Salesforce.

Peak I.T.

A Division of Valley Office Solutions

Peak I.T. offers a wide range of technology, network, and information backup services, including FileMax Data Back-Up Systems, network maintenance and installation packages, hardware monitoring, and more.

Peak I.T.

8534 South Ave.
Youngstown, OH 44514

Phone: 330.259.3454
Toll-Free: 866.444.7144

Fax: 330.726.2810

Valley Office Solutions

8534 South Ave.
Youngstown, OH 44514

Phone: 330.729.1000
Toll-Free: 800.686.1163

Fax: 330.726.2810

Improve Your Call Center's Performance

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