Advanced Call Business Center
An exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate StarCenter® 3 seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Call Center Features
- Agent login/logout
- Skill-based ring strategies
- Flexible queuing configurations
- Agent barge, monitor, and whisper functionality
- Real-time displays (optional)
- In-depth reporting (optional)
- Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
- Implement to some existing systems without additional hardware
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Communications Business Solutions
Elevate customer experience with advanced call routing, management, and reporting.
Unify communications with the platform that aligns best with your specific needs.
Minimize travel expenses while you communicate face-to-face.
Maintain communications in the direst situations like power, telephone, or Internet outages.
Enhance your fax capabilities, with or without a traditional fax machine.
Multitask and stay productive without picking up your phone.
Keep your business connected with unrivaled connectivity.
Empower your remote workforce with tools that keep them in constant contact.
Connect, customize, and unify your communications with turnkey and customized integrations to major platforms like Salesforce.